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A Close-up Interview with Louisa Wong
by Gafencu Magazine

December   2010

Louisa Wong, founder of Bó Lè Associates, runs 18 offices across Asia and one in the US, but still regards her mum as priority number one.


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"If my mother had to give one of us away, it would have been me," says Louisa Wong, founder and group managing director of the executive search firm Bó Lè Associates. That perhaps would have been a mistake.

Wong now heads and regularly visits a network of 19 offices spread across Asia (plus one in the US) and has recently entered into a partnership with a US$10 billion Japanese recruitment firm. She also likes to relax by regularly jetting off to one of her homes in Tuscany or Phuket. Despite all of this, she still finds time to have lunch with her mother every weekend, who returns the favour by making Wong a daily lunch box. She says: "My spare time is spent with my mother, that's like my second job." Perhaps realising that her mother might one day be reading this, she adds quickly: "Actually, that's my first job."

If looking after her mother is her first job, then Wong must have one of the most successful back-up careers in the territory. In 1996, ten years after starting her career in headhunting with the US firm Russell Reynolds in Hong Kong, Wong decided to branch out on her own and founded Bó Lè. In a bold statement of intent, she opened offices in Hong Kong, Beijing and Shanghai simultaneously. Her focus on the mainland has been one of the key drivers behind Bó Lè's success and she now has nine offices there. This is in addition to her presence in Taiwan, Singapore, Indonesia, Malaysia, Thailand, the Philippines, Vietnam and, most recently, the US.

As we sit and talk over a drink amongst our comfortable surroundings at H One, the stylish IFC Mall-based restaurant, Wong tells me she was born in Kowloon City in Hong Kong in 1957. She was the daughter of parents who, like countless other refugees, had fled the mainland after the communist party took over in the early 1950s. She was born into a harsh refugee life, as the fifth of sixth children and the youngest girl, which led to her considering herself the least important member of the family.

It was this perceived position in her family which helped shape an academically successful childhood. She says: "I was not a critical part, but being in this unimportant position also allowed me to stay quiet and focused. I read a lot, I studied a lot—I think I was a nerd. Because of this I always graduated with the top students." She attended St Paul's Convent School, an independent girls' school and one of the top-ranked schools in Hong Kong, before moving to Canada with her brothers and studying nutrition at the University of Toronto.

For most students it takes four years to finish a four-year course. This is not how Wong got to be where she is today. She says: "I thought at the time, if you can finish school in two and a half years, why take four years?" So she did. She studied during her summers, she took night courses, and while everyone else still had over a year to go, Wong was happily collecting her graduation certificate. This mindset was also key to propelling her forwards as the head of Bó Lè years later.

She says: "I'm a tough boss, I have high standards. I'm very brutal when it comes to time. If you can do two things at a time, why do just one? If you can do ten hours a day, why do eight?"

At university Wong met her first boyfriend, who had a burning ambition to go to Harvard Business School. He told her that, as she was a nerd, she had to come with him to keep him in the library and on the right track. She agreed and they both applied—but she got in and he didn't. This didn't stop her from going and off she headed to Massachusetts to begin two of the toughest years of her life. She says: "I barely survived. Everybody else was much older and had business experience. They have a screening system where the bottom 15 per cent gets screened out, we call it ‘hitting the screen'. I barely managed to avoid hitting the screen. It was quite an experience going from the top of the class to the bottom. I learnt a lot about surviving and being humble. I also learnt that perhaps life was not so simple."

After graduating, she went to New York to work for JP Morgan, where she stayed two years. She ultimately left because "banking was too boring". She had a brief stint as a buyer for the famous Alexander's department store before returning to Hong Kong in 1986.

After applying for a job at Lane Crawford, in a bizarre twist her headhunter, from Russell Reynolds, suggested she came to work for them instead. The pay was better than Lane Crawford so she accepted and so began her career in headhunting.

She surprisingly doesn't remember the first person she placed, but there is one early success that she remembers well—recruiting herself. She says: "After two years I recruited myself and went to work for a textile company. It is not uncommon to be recruited by your own client, particularly early in your headhunting career when you still have contacts within your previous industry.

"A year later I rejoined Russell Reynolds, so I had gone through the classic experience of recruiting myself, going to the client and coming back. It reinforced that that was where I wanted to be."

Placing on average ten high-level candidates a year, Wong stayed with Russell Reynolds until she set up Bó Lè in 1996. Although she insists that she was not a visionary and did not foresee the extent of China's rise, she had seen the mainland's potential and had spent a year trying to convince Russell Reynolds' CFO and CEO that they should partner up with a mainland company and give it a shot. She believed that the executive search process could and should be successfully localised for the mainland. The fact that salaries were so low compared to Hong Kong, though, was a continual sticking point, as well as the highly complex local economics and marketplace.

It was not her company's lack of vision, however, that persuaded her to make the jump. She says: "Frankly, the reason I started the company was not because I believed China will be what China is today, but mostly personal. I got divorced, I had no children and I was bored. I had a lot of time on my hands and, after ten years, I could do the job with my eyes closed. I had no responsibility other than to myself so I was in a position to take a risk.

"I also had a belief in China. I went there and came across many people who had a similar kind of ambition and work ethic, and I thought, I'm Chinese, so why not?"

The company's intriguing name was inspired by the Tang Dynasty myth of Bó Lè, a man whose skill at judging horses was known throughout the land. He was able to select horses of exceptional strength and stamina, horses that could run 1,000 miles in a day. He could also nurture even the most unlikely-looking beasts into incredible steeds.

Wong says: "When I heard this I thought wow, this is exactly what a headhunter should be. I didn't want to just create ‘Louisa Wong and Company' because if you name a company after an individual, that company will always be limited by the limitations of that individual."

Bó Lè has grown steadily over the last 14 years, its initial staff of 20 growing to over 400 today. Of that launch team of 20, 18 of them are still with the company. Of the first 50 people to join the company, the majority have stayed loyal to Bó Lè. In an industry and an era where the average staff turnover is two to three years, the stability and loyalty of Bó Lè's employees has been one of the company's strengths. Another factor in Bó Lè's success has been its huge investment in technology. While most of its competitors are likely buy in software, Bó Lè has developed its own through in-house IT centres in Manila and Chengdu.

Wong's own abilities as a headhunter, of course, have also always been key. She says: "I think you have to have a natural instinct. I could always tell in a first meeting, even on the phone, whether the person in question was right.

"People have to like you too—there is a lot of trust and credibility at stake. Sometimes women are better at this—generally you see more women headhunters than men. In our company, 70 to 80 per cent of our employees are women. We are better at keeping our mouths shut and remaining discrete is important.

"I have to convince you as to why today you should leave your current job. The first approach to any candidate often results in a no, because if they are as good as you think they are, they tend to be happy and settled. A lot of what I call ‘the art of seduction' is to seduce you with opportunities that you must consider and also by giving you a pat on the back to say you can do it."

It would be remiss to sit down with one of Asia's leading recruitment specialists and not ask for any job-hunting tips (just for research of course, dear editor). Wong says: "Sometimes it's not so much about what is in your CV, it's about how connected you are, so you've got to be on LinkedIn, you've got to be anywhere that makes your name visible. Risk management is very hot today so, if you have that on your CV, you'll be searched for.

"I always believe in substance over style—if you don't have substance, go back and study hard. You've got to be able to speak about your achievements, to be able to articulate them with a certain passion and detail. Often candidates fail because they cannot do this. Of course, if you look like a loser then that doesn't help either." I hope she wasn't referring to me.

Wong admits that it wasn't until Bó Lè's 2006 ten-year anniversary that she finally began to realise that she'd got a good thing going. Groups were approaching her to buy the company, competitors were saying nice things about it and Bó Lè was maintaining a healthy market leadership in China.

She says: "The hardest thing for me, at the time, was to figure out what to do with this very valuable business that we had built. Setting up a company is relatively easy, but thinking about what to do after you set it up, when you have choice, is more difficult."

With ambitions to grow the company "from 400 staff to 4,000 to 40,000", she realised that she might need some help along the way. Earlier this year she partnered with a Japanese organisation, Recruit Group, a US$10 billion company and one of the largest groups of its type in the world—but based entirely in Japan. Recruit Group bought 10 per cent of Bó Lè. One of Wong's primary roles is now managing this partnership.

With Recruit Group's help, Bó Lè has already set up a new business, BRecruit, which focuses on middle-level to entry-level recruitment, a change from their core high-level recruitment activities. Wong says: "It's large capital and high volume, a more sustainable business than executive search. We're now changing from a small company mindset to a big company mindset. We want to be great, we want to be able to become a globally recognised company, respected by global communities. We want to have global influence, yet remain Asia-focused."

When Wong is not thinking about taking over the world, she likes nothing better than to indulge her two passions. She says: "In Gafencu Men you have all these toys for men, you've got gadgets, watches, boats, planes, everything. I have toys as well—a house in Phuket, which I had built myself, right next to the beach, and another house in Tuscany, in the middle of the most beautiful place on earth. Both houses are geared to building memories. I don't have children so, when I'm gone, I'm going to be extinct. I bring friends and their families to my houses to create memories."

As well as working on a succession plan for when she eventually lets go of Bó Lè's reins, she has also set up a non-profit organisation called Giving Hand in Chengdu. This distributes what would otherwise be waste products for her many clients to the needy. Think a single sample shoe is useless, for example? Well, there are a lot of one-legged people out there and Giving Hand goes out to find them and works with her clients to deliver the products.

Wong says: "I've spent the first 53 years of my life accumulating—I'd like to spend the rest of it giving." Words that her mother is surely proud of.