A Close-up Interview with Louisa Wong
by Gafencu Magazine
December 2010
Louisa Wong, founder of Bó Lè Associates, runs 18 offices across Asia and one in the US, but still regards her mum as priority number one.


"If my mother had to give one of us away, it would have been me," says Louisa
Wong, founder and group managing director of the executive search firm Bó Lè
Associates. That perhaps would have been a mistake.
Wong now heads and regularly visits a network of 19 offices spread across Asia
(plus one in the US) and has recently entered into a partnership with a US$10
billion Japanese recruitment firm. She also likes to relax by regularly jetting
off to one of her homes in Tuscany or Phuket. Despite all of this, she still
finds time to have lunch with her mother every weekend, who returns the favour
by making Wong a daily lunch box. She says: "My spare time is spent with my
mother, that's like my second job." Perhaps realising that her mother might one
day be reading this, she adds quickly: "Actually, that's my first job."
If looking after her mother is her first job, then Wong must have one of the
most successful back-up careers in the territory. In 1996, ten years after
starting her career in headhunting with the US firm Russell Reynolds in Hong
Kong, Wong decided to branch out on her own and founded Bó Lè. In a bold
statement of intent, she opened offices in Hong Kong, Beijing and Shanghai
simultaneously. Her focus on the mainland has been one of the key drivers behind
Bó Lè's success and she now has nine offices there. This is in addition to her
presence in Taiwan, Singapore, Indonesia, Malaysia, Thailand, the Philippines,
Vietnam and, most recently, the US.
As we sit and talk over a drink amongst our comfortable surroundings at H One,
the stylish IFC Mall-based restaurant, Wong tells me she was born in Kowloon
City in Hong Kong in 1957. She was the daughter of parents who, like countless
other refugees, had fled the mainland after the communist party took over in the
early 1950s. She was born into a harsh refugee life, as the fifth of sixth
children and the youngest girl, which led to her considering herself the least
important member of the family.
It was this perceived position in her family which helped shape an academically
successful childhood. She says: "I was not a critical part, but being in this
unimportant position also allowed me to stay quiet and focused. I read a lot, I
studied a lot—I think I was a nerd. Because of this I always graduated with the
top students." She attended St Paul's Convent School, an independent girls'
school and one of the top-ranked schools in Hong Kong, before moving to Canada
with her brothers and studying nutrition at the University of Toronto.
For most students it takes four years to finish a four-year course. This is not
how Wong got to be where she is today. She says: "I thought at the time, if you
can finish school in two and a half years, why take four years?" So she did. She
studied during her summers, she took night courses, and while everyone else
still had over a year to go, Wong was happily collecting her graduation
certificate. This mindset was also key to propelling her forwards as the head of
Bó Lè years later.
She says: "I'm a tough boss, I have high standards. I'm very brutal when it
comes to time. If you can do two things at a time, why do just one? If you can
do ten hours a day, why do eight?"
At university Wong met her first boyfriend, who had a burning ambition to go to
Harvard Business School. He told her that, as she was a nerd, she had to come
with him to keep him in the library and on the right track. She agreed and they
both applied—but she got in and he didn't. This didn't stop her from going and
off she headed to Massachusetts to begin two of the toughest years of her life.
She says: "I barely survived. Everybody else was much older and had business
experience. They have a screening system where the bottom 15 per cent gets
screened out, we call it ‘hitting the screen'. I barely managed to avoid hitting
the screen. It was quite an experience going from the top of the class to the
bottom. I learnt a lot about surviving and being humble. I also learnt that
perhaps life was not so simple."

After graduating, she went to New York to work for JP Morgan, where she stayed
two years. She ultimately left because "banking was too boring". She had a brief
stint as a buyer for the famous Alexander's department store before returning to
Hong Kong in 1986.
After applying for a job at Lane Crawford, in a bizarre twist her headhunter,
from Russell Reynolds, suggested she came to work for them instead. The pay was
better than Lane Crawford so she accepted and so began her career in
headhunting.
She surprisingly doesn't remember the first person she placed, but there is one
early success that she remembers well—recruiting herself. She says: "After two
years I recruited myself and went to work for a textile company. It is not
uncommon to be recruited by your own client, particularly early in your
headhunting career when you still have contacts within your previous industry.
"A year later I rejoined Russell Reynolds, so I had gone through the classic
experience of recruiting myself, going to the client and coming back. It
reinforced that that was where I wanted to be."
Placing on average ten high-level candidates a year, Wong stayed with Russell
Reynolds until she set up Bó Lè in 1996. Although she insists that she was not a
visionary and did not foresee the extent of China's rise, she had seen the
mainland's potential and had spent a year trying to convince Russell Reynolds'
CFO and CEO that they should partner up with a mainland company and give it a
shot. She believed that the executive search process could and should be
successfully localised for the mainland. The fact that salaries were so low
compared to Hong Kong, though, was a continual sticking point, as well as the
highly complex local economics and marketplace.
It was not her company's lack of vision, however, that persuaded her to make the
jump. She says: "Frankly, the reason I started the company was not because I
believed China will be what China is today, but mostly personal. I got divorced,
I had no children and I was bored. I had a lot of time on my hands and, after
ten years, I could do the job with my eyes closed. I had no responsibility other
than to myself so I was in a position to take a risk.
"I also had a belief in China. I went there and came across many people who had
a similar kind of ambition and work ethic, and I thought, I'm Chinese, so why
not?"
The company's intriguing name was inspired by the Tang Dynasty
myth of Bó Lè, a man whose skill at judging horses was known throughout the
land. He was able to select horses of exceptional strength and stamina, horses
that could run 1,000 miles in a day. He could also nurture even the most
unlikely-looking beasts into incredible steeds.
Wong says: "When I heard this I thought wow, this is exactly what a headhunter
should be. I didn't want to just create ‘Louisa Wong and Company' because if you
name a company after an individual, that company will always be limited by the
limitations of that individual."
Bó Lè has grown steadily over the last 14 years, its initial staff of 20 growing
to over 400 today. Of that launch team of 20, 18 of them are still with the
company. Of the first 50 people to join the company, the majority have stayed
loyal to Bó Lè. In an industry and an era where the average staff turnover is
two to three years, the stability and loyalty of Bó Lè's employees has been one
of the company's strengths. Another factor in Bó Lè's success has been its huge
investment in technology. While most of its competitors are likely buy in
software, Bó Lè has developed its own through in-house IT centres in Manila and
Chengdu.
Wong's own abilities as a headhunter, of course, have also always been key. She
says: "I think you have to have a natural instinct. I could always tell in a
first meeting, even on the phone, whether the person in question was right.
"People have to like you too—there is a lot of trust and credibility at stake.
Sometimes women are better at this—generally you see more women headhunters than
men. In our company, 70 to 80 per cent of our employees are women. We are better
at keeping our mouths shut and remaining discrete is important.
"I have to convince you as to why today you should leave your current job. The
first approach to any candidate often results in a no, because if they are as
good as you think they are, they tend to be happy and settled. A lot of what I
call ‘the art of seduction' is to seduce you with opportunities that you must
consider and also by giving you a pat on the back to say you can do it."
It would be remiss to sit down with one of Asia's leading recruitment
specialists and not ask for any job-hunting tips (just for research of course,
dear editor). Wong says: "Sometimes it's not so much about what is in your CV,
it's about how connected you are, so you've got to be on LinkedIn, you've got to
be anywhere that makes your name visible. Risk management is very hot today so,
if you have that on your CV, you'll be searched for.
"I always believe in substance over style—if you don't have substance, go back
and study hard. You've got to be able to speak about your achievements, to be
able to articulate them with a certain passion and detail. Often candidates fail
because they cannot do this. Of course, if you look like a loser then that
doesn't help either." I hope she wasn't referring to me.
Wong admits that it wasn't until Bó Lè's 2006 ten-year anniversary that she
finally began to realise that she'd got a good thing going. Groups were
approaching her to buy the company, competitors were saying nice things about it
and Bó Lè was maintaining a healthy market leadership in China.
She says: "The hardest thing for me, at the time, was to figure out what to do
with this very valuable business that we had built. Setting up a company is
relatively easy, but thinking about what to do after you set it up, when you
have choice, is more difficult."
With ambitions to grow the company "from 400 staff to 4,000 to 40,000", she
realised that she might need some help along the way. Earlier this year she
partnered with a Japanese organisation, Recruit Group, a US$10 billion company
and one of the largest groups of its type in the world—but based entirely in
Japan. Recruit Group bought 10 per cent of Bó Lè. One of Wong's primary roles is
now managing this partnership.
With Recruit Group's help, Bó Lè has already set up a new business, BRecruit,
which focuses on middle-level to entry-level recruitment, a change from their
core high-level recruitment activities. Wong says: "It's large capital and high
volume, a more sustainable business than executive search. We're now changing
from a small company mindset to a big company mindset. We want to be great, we
want to be able to become a globally recognised company, respected by global
communities. We want to have global influence, yet remain Asia-focused."
When Wong is not thinking about taking over the world, she likes nothing better
than to indulge her two passions. She says: "In Gafencu Men you have all these
toys for men, you've got gadgets, watches, boats, planes, everything. I have
toys as well—a house in Phuket, which I had built myself, right next to the
beach, and another house in Tuscany, in the middle of the most beautiful place
on earth. Both houses are geared to building memories. I don't have children so,
when I'm gone, I'm going to be extinct. I bring friends and their families to my
houses to create memories."
As well as working on a succession plan for when she eventually lets go of Bó
Lè's reins, she has also set up a non-profit organisation called Giving Hand in
Chengdu. This distributes what would otherwise be waste products for her many
clients to the needy. Think a single sample shoe is useless, for example? Well,
there are a lot of one-legged people out there and Giving Hand goes out to find
them and works with her clients to deliver the products.
Wong says: "I've spent the first 53 years of my life accumulating—I'd like to
spend the rest of it giving." Words that her mother is surely proud of.


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Giving Hand's Donors
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Giving Hand's Partners











